Introduction
Walmart is introducing Product Care Plans for qualifying Marketplace items, such as consumer electronics, home appliances, and motorised toys, in an effort to deliver a more consistent shopping experience. The Product Care Plan includes premium tech assistance and covers unforeseen repairs (such as broken screens, heat damage, mechanical failure, etc.). Customers can expect the same coverage and protection whether they buy the qualifying item from Walmart or from a Marketplace Seller. Because customers who purchase Product Care Plans return products at a lesser rate than those who do not, this is advantageous to sellers as well.
Customers contacting you with questions about the Product Care Plan could have an effect on you. It’s crucial that you answer questions from customers right away. Kindly modify one of the aforementioned templates suit your
- Should a consumer wish to send back their Product Care Plan:
We appreciate you reaching out to [Seller Name]. Walmart.com oversees all Product Care Plans, including those for goods sold by Walmart Marketplace Sellers. Locate the order linked to the Product Care Plan in My Account on Walmart.com to return your Product Care Plan. On the order, there will be a button that lets you return your plan. Please visit the Walmart Customer Help Centre if you have any further inquiries.
- Regarding further inquiries from customers about a Product Care Plan purchase: We appreciate your reaching out to [Seller Name]. Walmart.com oversees all Product Care Plans, including those for goods sold by Walmart Marketplace Sellers. If you have any questions, please contact Walmart Customer Help Centre at 1-877-968-6391 or Walmart Care Plan assistance.
