To enhance customer experience, amazon is updating auto-cancellation rules. Starting September 16 2024, any orders not shipped within 3 business days after the maximum ship date will be automatically canceled by Amazon. Please note that this change may impact your metrics, so it’s important to adhere to the maximum ship date.
Amazon is reducing the current auto-cancellation window from 90 days to 3 days to provide quicker resolutions for customers, aiming to reduce frustration and improve overall satisfaction.
Key Points:
• Compliance: 98% of orders already meet the new 3-day window.
• Impact: Only a small percentage of orders will need faster shipping to comply.
FAQs:
1 How will this change affect me?
• After September 16, you must ship packages within 3 business days after the maximum ship date. Currently, 98% of sellers’ orders comply with this new threshold, so only a few orders will need faster shipping.
2.Where can I find the maximum ship date?
• Navigate to Manage Orders -> Unshipped -> Order type -> Ship by date.
3.Can I track automatically canceled orders?
• Yes, the Cancel Rate tracks your canceled orders. More information is available on our Cancellation Rate help page. Your cancellation rate must stay below 2.5%.
4.What happens if my cancellation rate exceeds 2.5%?
• A cancellation rate above 2.5% may result in the deactivation of your seller account.
5.What if incorrect order data affects my Cancellation Rate (CR)?
• You can request a review from our Selling Partner Support. If valid, incorrect canceled orders will be removed from your CR metric calculation.
