Customer Support

Descriptions

Deliver Outstanding Customer Experiences, Every Time

In the world of eCommerce, excellent customer support isn’t just a service—it’s a competitive advantage. At RetailTantra, we specialize in providing dedicated customer support solutions tailored specifically for online businesses. Our team is trained in real-world eCommerce environments and equipped with the latest help desk software to ensure your customers receive timely, accurate, and empathetic support.

What We Offer

1. Multichannel Customer Support
   We manage customer inquiries across multiple platforms—email, chat, social media, and marketplaces such as Amazon, Walmart, eBay, Etsy, and more.
2. eCommerce Help Desk Expertise
   Our agents are proficient with leading tools like eDesk, Zendesk, Freshdesk, Gorgias, and Help Scout, ensuring smooth case handling and resolution
3. Trained eCommerce Specialists
   Our support agents are not just call handlers—they’re trained professionals who understand product listings, order issues, returns, refunds, and platform policies.
4. Personalized & Empathetic Communication
   We focus on building trust with your customers through clear, courteous, and solution-driven communication.
5. 24/7 Support Capability
   Whether your business operates locally or globally, we can provide round-the-clock support to meet customer expectations and reduce response times.

Why Choose US?

• Deep understanding of eCommerce workflows
• Excellent communication skills and service mindset
• Familiarity with major help desk tools and platforms
• Focused on increasing customer satisfaction and retention
• Secure and confidential handling of customer data

Packages Key Featured	Basic $75	Standard $150	Premium $250
Delivery Time	1 Week	1 Week	1 Week
Number of SKUs	1 to 20 SKUs	21 to 100 SKUs	100+ SKUs
Listing Optimization (FBA & FBM)
Inventory management
Order management
Returns & Refund
Deals & Promotions
Reporting (Sales & Stock)
Seller Support
Customer Support PPC
	Choose	Choose	Choose